Support
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Pre-sale services
We are well aware that each customer's needs are unique, so in the pre-sales stage, we will carefully listen to their needs and conduct a comprehensive needs assessment.
Our pre-sales team is composed of experienced and skilled professionals. Whether you are an interested customer with a preliminary understanding of our products or a business decision maker searching for the best solution in the market, we can provide you with comprehensive professional consulting services.
after-sale service
Our company makes the following solemn commitment to after-sales service:
During the product's shelf life, we bear the risk of equipment being in good condition; We will bear the responsibility of replacing the damaged equipment unless it is damaged by force majeure caused by natural disasters; If the product falls outside the shelf life, sales personnel will conduct a monthly follow-up and assistance to you. All arrangements are customer first, including customer products, system services, audits, implementation, evaluations, and after-sales activities. Taking the maintenance of customer interests as the premise, thinking from the perspective of customers, and taking it as one's responsibility to fulfill their needs to do everything well.